Shipping policy

Shipping Policy

1. Shipping Method Our products are manufactured on-demand upon receiving your order. They are printed and shipped from the nearest fulfillment center worldwide to ensure the fastest delivery to your location.

2. Processing and Delivery Time

  • Processing Time (Production): 2–5 business days after order confirmation.

  • Delivery Time: 2–9 business days after dispatch.

  • Total Estimated Delivery Time: Typically 4–14 business days from order to arrival. Please note that shipping times are estimates. Deliveries may take longer during peak seasons, severe weather, or depending on specific shipping regions.

3. Shipping Fees We have established clear shipping rates based on your destination. No additional or hidden shipping fees will be added at checkout without prior notification.

  • Shipping to Japan:

    • FREE SHIPPING for orders of ¥5,000 (tax incl.) and over.

    • A flat rate of ¥700 (tax incl.) applies to orders of ¥4,999 and under.

  • Shipping to the United States & Canada:

    • FREE SHIPPING on all orders, regardless of the purchase amount.

    • Note: For shipments to the US and Canada, shipping costs are already integrated into the product price, so you will not see any shipping fees added at checkout.

4. Shipping Destinations and Restrictions We ship domestically within Japan and internationally to countries including the United States and Canada.

⚠️ Delivery Restrictions within the United States: Due to carrier restrictions, certain items (such as all-over print products, clear tote bags, etc.) cannot be delivered to the following regions: Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Northern Mariana Islands, U.S. Virgin Islands, and Military Bases (APO/FPO). If you live in these areas, please contact us before placing your order.

5. Tracking Your Order Once your order has been shipped, we will send you a confirmation email containing a tracking number. You can use this number to monitor the real-time status of your delivery.

6. Important Reminders Regarding Delivery

  • Please ensure your shipping address is 100% correct before finalizing your order. If a package cannot be delivered due to an incorrect address, it may not arrive, or you may be charged an additional fee for re-shipping.

  • If you are unavailable at the time of delivery and the package is retained by the carrier, please contact the carrier directly to arrange re-delivery.

  • If a package is returned to us due to an extended absence or failure to collect it, any additional shipping fees required to re-send the item will be the responsibility of the customer.

7. Delays Beyond Our Control We cannot be held responsible for shipping delays caused by the following circumstances: natural disasters, severe weather conditions, customs clearance delays, carrier issues, or any other events beyond our reasonable control.

8. Customs, Duties, and Import Taxes For international shipments (including the United States and Canada), your package may be subject to customs duties, import taxes, or brokerage fees upon arrival in your country. All customs fees and import taxes are the sole responsibility of the buyer/recipient. For detailed information, please consult the customs regulations of your local region or country before purchasing.

9. Contact Information If you have any questions regarding our shipping policy or your order's delivery, please do not hesitate to contact us at: info@with-heels.com or by phone at +81-50-1784-8358 (Available weekdays: 10:00 AM – 5:00 PM JST)